Welcome to Zookian LLC’s Frequently Asked Questions page! Here, we’ve compiled some common questions from our customers to help you better understand our products and services. If you have any other questions while browsing, please feel free to contact us.
- What types of products do you offer?
We specialize in selling bed sheets, duvet covers, and fabric curtains. All our products are made with high-quality materials and feature stylish designs suitable for various home decor styles. - How do I choose the right size?
Detailed size information is provided on each product page. Please choose the appropriate product based on the size of your bed or windows. If you have any questions, please refer to our size guide or contact customer service. - Are your products machine washable?
Most of our products are machine washable, but we recommend checking the care instructions on the washing label before use to ensure optimal product maintenance. - What are your shipping services like?
We offer various shipping options to meet your needs. Typically, orders are shipped within 3-5 business days after processing. Please note that actual delivery times may vary depending on the destination and other factors. - How do I handle order issues or modifications?
If you need to modify your order or have any issues after placing an order, please contact us as soon as possible. Refund and modification requests should be submitted before the order is shipped to ensure smooth processing. - What is your return policy?
We want you to be satisfied with your purchase. If you are not satisfied with the product, you can request a return within 30 days of receiving the item. Please ensure the product is unused and in its original packaging. For specific return procedures and requirements, please see our return policy page. - How can I contact customer service?
If you have any questions or need further assistance, you can contact us through the following methods:
Email: keanu@zookian.com
Phone: +1 845-910-5644
We will respond to your inquiry as soon as possible. - Do you offer discounts or promotions?
We regularly offer discounts and promotions. You can subscribe to our email newsletter to receive the latest information and offers. You can also follow our website and social media for instant updates. - What payment methods do you accept?
We accept various payment methods, including major credit cards and electronic payment methods. You can view the payment options we support during checkout. - How do you protect my personal information?
We take your privacy very seriously and have implemented appropriate security measures to protect your personal information. We will not sell or rent your information to any third party.
Thank you for your interest in Zookian LLC! If you have any further questions, please feel free to contact us; we will be happy to assist you.